RailsHoster.de FAQ - Mostly asked Questions about Ruby on Rails Hosting

General Questions

What is Ruby on Rails Hosting and which service does RailsHoster.de offer?

Ruby on Rails a web framework based on the Ruby programming language.

RailsHoster.de is a hosting service to run a Ruby on Rails application online.

Where can I find my customer number?

You can find your customer number in the RailsHoster.de Customer Portal under Customer Panel.

Where I can download my bills?

You can download existing bills in the RailsHoster.de Customer Portal under Customer Panel > Download Bill.

Where I can find a list of my contracts?

You can find a list of your active contracts in the RailsHoster.de Customer Portal under Customer Panel > Contracts.

Where I can find recent information about my hosting or vps account?

An overview about you accounts as well as detailed information and configuration possibilities in the RailsHoster.de Customer Panel > Hosting.

How can I terminate an existing contract?

The Contract overview in the RailsHoster.de Customer Panel gives you the possiblity to easily terminate your contracts.

Which Payment Methods are available?

RailsHoster.de offers the following Payment Options.

  • bank transfer
  • bank debit (Germany only)

Please note that standing orders are not supported.

The support of credit card payments is under development.

Domains

How can I terminate a domain?

The termination of a domain can be requested in the Customer Panel > Contract Managment. Alternatively, you can create a Support-Ticket if the given domain is not displayed on the contract managment.

How can I transfer my existing domain to RailsHoster.de (Provider Change / Domain Transfer)?

The transfer of your domain can easily be initiated in the Customer Panel. Just open a new Support-Ticket in the Customer Panel.

Can I order my included domain later?

Yes, you can easily order your domain in the Customer Panel. Just open a new Support-Ticket in the Customer Portal.

How can I order a additional domain?

You can order additional domains easily in the Customer Panel. Just open a new Support-Ticket in the Customer Portal.

How can I receive the auth code for my domain hosted by RailsHoster.de?

You can request the auth code easily in the Customer Panel. Just open a new Support-Ticket.

Shared Hosting

How can I upgrade my existing package?

You can easily upgrade your existing package in using the Customer Panel by opening a new Support-Ticket.

How long does it take until my account is available?

The provision of your Rails Web Hosting package takes between 5 Minutes und 48 Hours.

How can I access my hosting account?

There are three different possibilies to access your account.

  1. Access your website with your browser.
  2. Managment of your hosting using the RailsHoster.de Customer Panel.
  3. SSH Login for the hosting servers.

Who is responsible for the hosting servers?

We. A great advantage of the Shared Rails Hosting Package is the fact that servers are managed by RailsHoster.de. Hence, you don't need to care about server maintenance or operation system updates.

Who is responsible for my application?

You. The responsibility for your application remains to you. Optionally this can also can be handled by RailsHoster.de. Just get in touch with a RailsHoster-Ninja.

Who is responsible for backups of my data?

You. The responsibility about your data is up to you. Optionally this can also can be handled by RailsHoster.de. Just get in touch with a RailsHoster-Ninja.

Which software can be installed on the Shared Hosting Package?

Frequently used Operation System packages have already been installed for you.

Rubygems can be installed in your user account. You can install them using the Rubygems-Managment in the Customer Portal. Alternatively you can use Bundler.

Common Ruby und Ruby on Rails based open source software can be installed as Ruby on Rails applications. For example, our customer have already successfull installed the following applications:

  • Redmine
  • Spree
  • ...

Is it possible to host PHP applications?

Yes. Yes many often used PHP application can be easily installed. Here is an incomplete list of already tested php applications:

  • Wordpress
  • ...

Which Ruby Versions are supported?

Actually the shared hosting server are equipped with Ruby 1.8.7. If you need another configuration you should choose a VPS or dedicated server.

Which Rails Versions are supported?

You can choose the Rails version by yourself. There is no reglemetation about this.

Where can I find the technical documentation about the Shared Hosting vServer?

The Technical Rails Hosting Documentation are available in our Customer Panel.

Which OS is installed on the shared Ruby on Rails Webhosting Server?

Rails Hosting Servers are currently operated with Ubuntu 10.04 Lucid amd64.